I have managed contact center workforces as small as a dozen and as large as 1000+.
I am familiar with various Erlang based WFM forecasting tools.
I have a reputation for building accurate forecasts based around headcount, expected volume, and service level.
I have been trying to perfect the art of contact center workforce management since 2010. Here are some projects I've worked on:
Skilling
Groups
Real Time
Skilling
Groups
Real Time
Multi Site CT Sets
Multi Site MUs
Roster Management
Forecasting
Multiple Workgroups
Multi Channel
Reporting
General CRM Knowledge
Advanced Excel User
Proficiency with MS Office
Advanced Sheets User
Proficiency with Google Suite
Webmaster for multiple websites providing encrypted traffic and email.
Simple builds with functional, encrypted forms for businesses.
Installation of some PHP applications.
Sitemap Creation
Meta Tag Generation
Data aggregation
Data visualization (pivot tables, power pivot, charts, etc.)
Handle customer service volume on behalf of your business (emails, phones, etc.)
Order maintenance (Shipstation, Shopify, WooCommerce etc.)